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FAQs

SHIPPING

How much is shipping?

At this time we only offer shipping to the United States. It's $5 flat rate on orders of $50 or less.

On orders of over $50, shipping is free.

 

How long will it take to get my order?

Orders are processed and shipped out within 24-48 hours at our Santa Barbara facility.

Delivery typically takes 3-7 business days.

You will receive a tracking number when your order is shipped.

If you need a custom shipping quote or have a question about your order, please contact us at sales@aromafoundry.com.

I haven’t received my order – how do I check the status?

You should have received a tracking number by email when we shipped it out. If the tracking was interrupted or you never received it, give us a call and we'll help sort it out!

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PAYMENTS

Do you charge tax?

We only sales tax to California residents. Transactions shipped outside of California are tax-free.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and Discover credit card payments.

Do you take orders over the phone or through the mail?

We can process your order over the phone if you're more comfortable with that. At this time, we do not accept payment by mail.

How does the charge appear on my credit card statement?

The transaction will appear under our business name Aroma Foundry.

Are you running any specials or promotions?

Yes! Our deals change regularly. You can find them at the top of our site under our menu. Please let us know if you have trouble using or understanding them. Our team is happy to help.

 

REFUND & EXCHANGE POLICY

With Aroma Foundry, your satisfaction is guaranteed for all purchases made directly on our official site up to 30 days after you placed the order (e-commerce third party or retail store purchases excluded; please follow their store's return policy).

If you would like to return your order for a refund, you must notify us via email (sales@aromafoundry.com) or phone (805-757-4315) about your return. A sales representative will provide a mailing address, return identification (RI) number, and important instructions on how to re-package the order. All returned orders must be shipped back to our warehouse within 30 days of receiving the order.

Returned orders MUST have a RI number. Orders returned without assigned RI number will not be accepted. Please contact us for a returning address and instructions.

Once all items, including qualified free jar(s), are returned in good condition, you will receive a no-question-ask full refund of the order minus shipping and handling. If your order qualified for free shipping and handling during purchase, a restocking fee of 15% will be deducted from the refund instead.

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If you just need to exchange unopened bottles from your order, we can gladly accommodate this request. Please send us an email or give us a call and a sales representative will quickly complete this task for you.

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All orders are shipped securely, and- as of this writing- we have NEVER had a customer report being unsatisfied with their oils. 

Why should I trust Aroma Foundry?

Aroma Foundry cares about quality and transparency! We source our oils from reputable suppliers and regions of the world. We do NOT ship oils from China or India. All of our oils are 100% Pure and 100% All Natural. We disclose the country of origin for every oil we sell, so you can be confident it's be monitored from the farm to the bottle. We test, hand-bottle, and hand box every bottle we sell in California.

If you like the best of the best in essential oils and aromatherapy, you should use Aroma Foundry.

PRIVACY POLICY

Aroma Foundry takes your privacy seriously. We collect simple Google Analytics and conversion data that tells us how you arrived on our site, and what pages you visit. We also collect your email and contact information when you enter it on the first page you visit or when you choose to place an order. We use this information to update you on the status of an order and occasionally follow up to survey usage experience or mail out special offers in a constant effort to improve our products in the future. We will not distribute your personal information to outside parties without your consent.

Stay up to date with us

We often announce deals, reach out for feedback, launch giveaways, solicit product tests and reviews, and more through social media.
Check out our social pages and make sure to follow us so you’ll be the first to know about promotions in the future!

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